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IMS Heat Pumps is Proudly Endorsed by Which? Trusted Traders

Hybrid heat pumps installers

IMS Heat Pumps is proud to be officially endorsed as a Which? Trusted Trader, reflecting our unwavering commitment to quality, excellence, and customer satisfaction.

About IMS Heat Pumps

At IMS Heat Pumps, we have extensive experience providing reliable and efficient heat pump solutions across the UK. Our skilled and friendly team is renowned for professionalism, exceptional customer care, and expertise in renewable heating technologies.

IMS Heat Pumps receive Which? Trusted Trader status

What Does It Mean to Be a Which? Trusted Trader?

Which? Trusted Traders is an endorsement scheme recognising reputable local traders, from home improvement professionals to specialist service providers. Similar to the well-known Which? Best Buy logo, the Trusted Trader logo indicates reputation, trust, and high standards.

To achieve this prestigious endorsement, we underwent a rigorous assessment process carried out by Which? trading standards professionals. This included:

  • Credit Report: Ensuring our financial stability.
  • Customer Satisfaction Checks: Independent verification of customer references.
  • Business Procedures Review: Assessing our consumer-focused business and administrative practices.
  • Interview and Assessment: A thorough review conducted by a Which? assessor, exploring every aspect of our business.
  • Detailed Assessment Report: Providing feedback and confirming adherence to high standards.

Only traders who meet these strict criteria are endorsed as Which? Trusted Traders.

IMS Heat Pumps engineer

Customer Reviews and Testimonials

At IMS Heat Pumps, our customers’ satisfaction speaks volumes. Our Which? Trusted Trader profile proudly features genuine, independently verified customer reviews, demonstrating our dedication to exceptional service and high-quality workmanship. These reviews offer prospective customers invaluable insights into the positive experiences of homeowners who have trusted us with their renewable heating solutions.

Our Commitment to the Which? Trusted Traders Code of Conduct

As a Which? Trusted Trader, we adhere strictly to the Which? Trusted Traders Code of Conduct, offering consumers an extra layer of protection. This includes clear standards relating to:

  • Customer contracts
  • Goods and materials
  • Pricing and payments
  • Guarantees and warranties
  • Insurance coverage
  • Handling complaints

Compliance is closely monitored, ensuring we consistently maintains these high standards. Any breaches of the code may lead to removal from the scheme.

View full details of the Which? Trusted Traders Code of Conduct.

Why Choose IMS Heat Pumps?

Choosing IMS Heat Pumps means you can be confident knowing that:

  • We are comprehensively vetted and independently assessed by one of the UK’s leading consumer advocacy organisations.
  • Our workmanship is regularly reviewed and monitored, ensuring consistently high quality.
  • Customers have access to a trusted dispute resolution service, supported by Which?, ensuring transparent and fair outcomes.

Awards and Accreditations

Alongside our Which? Trusted Trader status, we hold important industry accreditations, further demonstrating our commitment to excellence:

Proud to be a Which? Trusted Trader

Our Which? Trusted Trader endorsement is a mark of trust, telling you we’re a business you can count on. Our customer service, work quality, and how we do business always meet high standards. This means we’re dedicated to giving you great service and top-quality installations.