Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed.

Earlier this year, the consumer experts at Which? closely examined our heat pump installation service at our Sheffield headquarters. After a comprehensive assessment process that looked at the financial health of the business, business processes and customer satisfaction levels, the consumer experts at Which? have officially accredited IMS Heat Pumps Ltd as a Which? Trusted Trader.

Which? has been around for over 60 years, and their logo is a sign that we meet the best in consumer standards. It’s like a guarantee of quality, and it helps you make smart decisions.

What does this mean for you?

This endorsement is not just a badge; it signifies that our company has undergone a meticulous evaluation by the UK’s leading consumer advocate. We take pride in adhering to a stringent code of conduct, ensuring that our customer service, workmanship, and business practices consistently meet and exceed high standards.

The Which? Trusted Trader endorsement is a mark of trust, telling you we’re a business you can count on. Our customer service, work quality, and how we do business always meet high standards. This means we’re dedicated to giving you great service and top-quality installations. So, when you choose us, you’re picking a company that the experts at Which? say is good.

Customers can also read our reviews on our profile page – all reviews are checked by Which? independently to ensure they are genuine.