They had started to gradually upgrade the insulation and were also in the process of planning a new kitchen extension and thought it was the good idea to look at replacing their old gas boiler with a more energy-efficient heating solution at the same time, that would also lead to long-term fuel cost savings.
They had heard a lot about heat pumps and knew there were various grants available to fund the installation, so they decided to explore the option further. They obtained quotes from three companies, including IMS, to compare. Impressed by IMS Heat Pumps’ technical expertise and the tailored solution that perfectly matched the building’s requirements, the owners decided to work with IMS. Their knowledgeable and friendly approach and lack of pressure during the process further solidified their decision.
The homeowners were eligible for the Boiler Upgrade Scheme which provided £5,000 towards the costs of the installation. IMS Heat Pumps made the application on their behalf and the submission for payment once the heat pump had been installed. The homeowner was contacted after the install by MCS to ensure that everything had gone smoothly, and they were pleased with the installation.
IMS Heat Pumps left a positive impression on the owners throughout the project:
“We’re really happy with our heat pump. It’s been one of the best decisions we have made. It’s reduced our carbon footprint, and the energy efficiency and cost savings have been fantastic. We don’t ever touch the system; it’s just the right temperature all the time, and we always have hot water”.
Would you recommend IMS Heat Pumps to your friends and family?
“I would definitely recommend IMS; they were clearly very knowledgeable and had a lot of previous experience installing heat pumps so I felt reassured that they would do a good job and they did. The installation went smoothly, without any issues at all”.