Accreditations, Memberships & Awards

IMS Heat Pumps is a CIBSE-approved CPD provider, offering professional development training for architects, engineers and other building professionals.
Our approved CPD, Practical heat pump performance – design choices that matter, draws on our practical experience of designing and installing heat pump systems to explore the factors that influence real-world performance.
The one-hour session covers heat pump efficiency, system sizing, flow temperatures, emitter selection, zoning and other design decisions that can have a significant impact on system performance.

IMS Heat Pumps is a Full Member of the Heat Pump Association (HPA UK), the leading industry body representing the UK heat pump sector.

The HPA works with government, manufacturers, installers and industry stakeholders to support the growth of heat pump technology and the transition to low-carbon heating across the UK.

Our Managing Director, Emma Bohan, also serves as Co-Vice Chair of the Heat Pump Association, helping to shape industry discussions and support the future development of the heat pump sector.

Proud to be a Which? Trusted Trader

Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals. Not just anyone can become endorsed.

Earlier this year, the consumer experts at Which? closely examined our heat pump installation service at our Sheffield headquarters. After a comprehensive assessment process that looked at the financial health of the business, business processes and customer satisfaction levels, the consumer experts at Which? have officially accredited IMS Heat Pumps Ltd as a Which? Trusted Trader.

Which? has been around for over 60 years, and their logo is a sign that we meet the best in consumer standards. It’s like a guarantee of quality, and it helps you make smart decisions.

What does this mean for you?

This endorsement is not just a badge; it signifies that our company has undergone a meticulous evaluation by the UK’s leading consumer advocate. We take pride in adhering to a stringent code of conduct, ensuring that our customer service, workmanship, and business practices consistently meet and exceed high standards.

The Which? Trsuted Trader endorsement is a mark of trust, telling you we’re a business you can count on. Our customer service, work quality, and how we do business always meet high standards. This means we’re dedicated to giving you great service and top-quality installations. So, when you choose us, you’re picking a company that the experts at Which? say is good.

Customers can also read our reviews on our profile page – all reviews are checked by Which? Independently to ensure they are genuine.

IMS Heat Pumps is proud to be a member of the Renewable Heating Hub Installer Network.

The Renewable Heating Hub is the UK’s largest independent heat pump and renewable energy community, helping homeowners connect with trusted, experienced installers.

Membership recognises installers who demonstrate professionalism, technical expertise and a commitment to supporting customers throughout their renewable energy journey.

As part of the network, IMS Heat Pumps can be found through the Renewable Heating Hub Installer Finder, helping homeowners access independent information and connect with trusted renewable heating specialists.

IMS Heat Pumps was proud to win Domestic Air to Water Heat Pump Project of the Year at the National ACR & Heat Pump Awards 2026.

Delivered in partnership with Adia Thermal, the award-winning project demonstrated how innovative system design can help make heat pumps work brilliantly in older homes, while avoiding unnecessary upgrade costs and delivering excellent real-world performance.

This national award recognises our commitment to quality design, installation and customer outcomes.

Read more here.

IMS Heat Pumps is certified as a Tesla Premium Installer, recognising our proven capability to design, install and commission Tesla Powerwall battery storage systems to Tesla’s exacting standards.

This status reflects Tesla’s confidence in our technical expertise, installation quality and customer care, giving homeowners added reassurance that their battery system is being installed by a trusted, experienced team.

From initial design through to commissioning and aftercare, we ensure every Tesla installation meets the highest levels of performance and reliability.

IMS Heat Pumps proudly supports JUST ONE Tree, a non-profit organisation dedicated to combating climate change through reforestation, biodiversity restoration, ocean conservation and environmental education.

Together, we’re helping to support projects that benefit both people and the planet.

We’re delighted to announce that we have won Heat Pump Project of the Year at the H&V News Awards 2025!

Our winning project, Stillwaters, showcases a highly innovative and environmentally sensitive approach to renewable heating. The system uses a Nuenta Ltd Energy Blade to draw heat from an underground mine-water flow, removing the need for boreholes and allowing a discreet, ultra-low-impact installation within an Area of Outstanding Natural Beauty.

Pairing this with a NIBE S1155 heat pump and low-temperature underfloor heating, the solution is delivering an exceptional SCOP of 6.2, significantly surpassing performance expectations.

We are especially proud of the judges’ praise:
“An outstanding and forward-thinking heat pump solution demonstrating high innovation and sustainability. Strong design tailored to UK conditions.”

A huge thank you to everyone involved – this award is a testament to our team’s expertise, creativity, and commitment to sustainable heating.

We are proud to be an approved Trusted Trader through the Better Business Partnership, run in collaboration with Perth & Kinross Council Trading Standards. This scheme connects customers with reliable local businesses that have been vetted for trustworthiness, high-quality workmanship, and excellent customer service. Being part of the scheme means you can choose IMS Heat Pumps with confidence, knowing we are committed to delivering quality, reliability, and great customer care.

IMS Heat Pumps is proud to have been named Renewable Heat Installer and Contractor of the Year at the 2025 Yorkshire & Humber Regional Energy Efficiency Awards. This award reflects our team’s dedication to delivering high-quality, renewable heating systems that support the region’s transition to low-carbon, energy-efficient homes.

The recognition highlights our continued commitment to technical excellence, customer care, and sustainable design across every project we undertake—ensuring reliable, future-proof heating for homeowners throughout Yorkshire and the Humber.

IMS Heat Pumps is proud to have been named Renewable Heating Installer & Contractor of the Year at the 2025 Scotland Regional Energy Efficiency Awards. The award recognises our technical expertise, commitment to quality, and role in delivering impactful, low-carbon heating projects across Scotland.

We were also proud to receive a ‘Commended’ award in the Large-Scale Project of the Year category for our ongoing work at Logiealmond Estate in Perthshire. This recognition highlights the scale, complexity, and long-term sustainability of the project—a multi-phase ground source heat pump installation spanning more than 16 heritage and new-build properties.

We are delighted to be recognised by the SME News Business Elite Awards as Best Heat Pump Installation Company for 2025.

IMS Heat Pumps has proudly achieved Heat Geek Verified status, demonstrating our expertise in the design and installation of energy-efficient, renewable heating systems. This prestigious recognition follows an intensive evaluation process involving rigorous training, knowledge assessments, real-world project evaluations, and thorough business reviews.

Already Heat Geek Certified, our team now includes five qualified Heat Geek Masters across both our Sales and Installation teams, highlighting our ongoing commitment to advanced heating system design and excellence. We’re dedicated to delivering industry-leading solutions that ensure optimal performance, reduced energy costs, and sustainable comfort for your home.

IMS Heat Pumps proudly received a Highly Commended recognition at the prestigious 2025 National Air Conditioning, Refrigeration & Heat Pump Awards, held at Manchester’s Midland Hotel. This accolade underscores our dedication to providing exceptional, energy-efficient heating solutions across the UK. Celebrating excellence in the air conditioning, refrigeration, and heat pump sectors, the award highlights the expertise, commitment, and quality installations delivered by our outstanding team.

IMS Heat Pumps is proud to be an official Octopus Trusted Partner. This partnership reflects Octopus Energy’s rigorous vetting process and recognises our expertise, customer service and technical standards. As an independent Octopus Trusted Partner, we provide professional heat pump design, installation and aftercare, giving homeowners confidence that they’re choosing an installer that has been selected, vetted and monitored by Octopus Energy.

To find out more about what it means to be an Octopus Trusted Partner, including information about the Octopus Energy referral scheme, please click on the link below to view our dedicated Octopus Trusted Partner page.

Independent companies selected, vetted and monitored by Octopus Energy against safety, quality and customer-service standards. Not Octopus employees.

A double win for two of our talented engineers, Ben and Charlie, at the prestigious ACR & Heat Pump Trainee of the Year Awards. The brothers achieved an incredible milestone, taking home both Gold and Silver in the highly competitive Heat Pump Trainee Engineer category.

A double win for two of our talented engineers, Ben and Charlie, at the prestigious ACR & Heat Pump Trainee of the Year Awards. The brothers achieved an incredible milestone, taking home both Gold and Silver in the highly competitive Heat Pump Trainee Engineer category.

Our 3rd year apprentice engineer Sean, won the Bronze award in the Renewables Category of the Apprentice of the Year Competition at the SNIPEF SkillPLUMB Apprentice Competition 2024.

Our Scottish Installations Manager, Arran Donald has been crowned winner in the regional category for Scotland in the Heating Installer Awards 2024.

The Heating Installer Awards run annually to create a positive talking point in the industry, working to promote the excellent customer service delivered by heating installers which can often go unrecognised.

Targeting all regions across the UK. Heating Installer Awards encourages plumbers and installers to nominate a project they’re particularly proud of, which demonstrates problem solving skills, clever and knowledgeable product selection, and exceptional results.

The regional category was created to celebrate the industry’s finest from every corner of the UK. This award recognises the technical expertise, commitment to the industry and high standards of installers across the UK and looks to crown one winner from each region as the top installer in their area.

We submitted Arran’s work on a particularly challenging installation of a hybrid air source heat pump for an 18th Century Georgian Country Villa in East Lothian, Scotland. You can read all about the project here on our Case Studies page.

For over a century, Viessmann has been at the forefront of developing innovative climate and energy solutions, evolving from a heating manufacturer to a leader in intelligent and sustainable heating technologies. Committed to improving quality of life and preserving our planet for future generations, Viessmann offers cutting-edge solutions that prioritise sustainability, efficiency, and the transition to renewable energies. As a Viessmann VIPartner, we are proud to bring these advanced, eco-friendly heating options to our customers, and can provide our customers with an extended 7 Year parts and labour warranty.

Microgeneration Certification Scheme Accredited Installer – NAP/32557

IMS Heat Pumps Limited has recently changed its name from IMS Heating Solutions Limited to more accurately reflect what we do. With the name changes comes a new MCS accreditation. Over the years we have completed hundreds of MCS accredited installations and many more have been installed before MCS existed or  for clients who are not eligible for RHI and therefore do not get registered for MCS – with numbers like this you can trust that your installation will meet all MCS standards.

MCS create and maintain standards that allows for the certification of products, installers and their installations. Associated with these standards is the certification scheme, run on behalf of MCS by Certification Bodies who hold UKAS accreditation to ISO 17065.

MCS certifies low-carbon products and installations used to produce electricity and heat from renewable sources. MCS is a mark of quality. Membership of MCS demonstrates adherence to these recognised industry standards; highlighting quality, competency and compliance.

Home Insulation and Energy Systems (HIES) Contractors Scheme Consumer Code Member – IHP/A/0468

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, the Home Insulation and Energy Systems (HIES) Contractors Scheme Consumer Code is a leading consumer protection organisation covering the installation of home energy products.

All prospective members must endure a rigorous accreditation process before they can join our trusted network of installers. Once approved, they will be subject to annual vetting to ensure they are adhering to our scheme rules and code of practice.

Winner of ‘Specialist Heating Contractors of the Year 2023’ by the Scotland Prestige Awards.

We’ve been shortlisted in the Unlock Net Zero Climate Champions Power List 2023.

We decided to nominate our customer John Taylor as we believe he is a true Climate Champion, and should be celebrated for his commitment to green energy solutions. Not only has he transformed his Grade II listed barn conversion in Matlock into a sustainable oasis, with features like his iconic, distinctive heat pump, but his advocacy efforts even reached the House of Lords, where he presented vital evidence as one of the first recipients of the Boiler Upgrade Scheme. His testimony received well-deserved praise.

John has also featured in national and local newspapers like the Sunday Times and the Derbyshire Times, and his heat pump installation won the Vaillant Heat Pump Challenge and John was filmed alongside Kevin McCloud from C4’s Grand Designs.

We’ve been shortlisted in the Beyond Scotland award category at the Perthshire Chamber of Commerce Business Star Awards.

 

One of our apprentice installers Sean, was shortlisted for Apprentice of the Year in the Lead Work Competition at the SNIPEF SkillPLUMB Apprentice Competition 2023.

Winner of the Green Energy Skills’ category at the prestigious Scottish Renewables Net-Zero Energy Transition Awards. The award is given to organisations who go above and beyond to ensure a smooth transition of the energy workforce. This includes initiatives supporting early careers, training and qualifications, industry standards and those either making the move from a background in traditional fossil fuel energy generation or adding to their skillset to work across both sectors through the transition.

We were selected as one of the winners of the Vaillant Heat Pump Challenge, demonstrating that correctly designed and correctly installed heat pumps do work and are suitable for almost any home.

Our winning entry showcased a Grade-II listed barn conversion. You can read more about it here and watch the winning film on the Vaillant website below.

IMS Heat Pumps was over the moon to be awarded with Heat Pump Installations Business of the Year by SME News Business Enterprise Awards.

IMS Heat Pumps  was awarded “safest content award for 2023” by the content site Sur.ly. Independent auditor Surly undertook an analysis of our website which forms a major part of our communication flow for existing and new customers alike.

IMS Heat Pumps are the winners of Renewable Heat Installer & Contractor at the Yorkshire & Humberside Energy Efficiency Awards 2022.

IMS Heat Pumps were shortlisted in the Renewable Heat Installer & Contractor category at the Scottish Energy Efficiency Awards 2022. Although we didn’t win, we scooped the highly commended at the awards ceremony.

We are proud to be a member of Constructionline, the UK’s leading procurement and supply chain management service. This membership demonstrates our commitment to meeting industry standards and streamlining the procurement process, giving clients added confidence in our capability, compliance, and professionalism.

We are excited to have been shortlisted for Renewable Heat Installer at the National Energy Efficiency Awards 2022 hot off the back of winning in Yorkshire and Humber and being highly commended in Scotland!

IMS Heat Pumps were nominated for Renewable Heat Installer & Contractor of the Year for Scotland in September and scooped the Commended at the awards ceremony in Glasgow.

IMS Heat Pumps were nominated for Heat Pump Installer of the Year for Yorkshire & Humberside and in September 2021 and scooped the Highly Commended at the awards ceremony in Huddersfield.

Heat Geek Certified – Sales & Installation

Even though IMS have been established since 1997 we are never to old to take on new knowledge. Heat Geek Mastery focusses on heating design and controls. Through the completion of two arduous training courses IMS have now got 5 officially certified Heat Geek Masters across both our Sales and Installation Teams. If we didn’t know it before, we certainly know it now!

The Awakening’ teaches the fundamentals of heating design and ‘Mastery’ which goes deeper into hydronic understanding and theory.

Have your system designed and installed by the Heat Pump Masters – IMS Heat Pumps Limited.

TrustMark – Licence# 1725843

TrustMark is the Government Endorsed Quality Scheme covering work a consumer chooses to have carried out in or around their home.

When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been thoroughly vetted to meet required standards, and has made a considerable commitment to good customer service, technical competence and trading practices.

By ensuring all Registered Business adhere to and maintain these standards through our expert network of Scheme Providers, TrustMark gives consumers increased confidence and choice.  Additionally, in the event that a problem does arise, TrustMark offers a range of remedies to give further protection to consumers. Please visit our Feedback and Complaints Procedure  & Alternative Dispute Resolution page for more information.

TrustMark provides a range of free advice and information to homeowners, empowering you with the knowledge and choice to make the best decisions when it comes to improving your home.

National Association of Professional Inspectors and Testers – 32557

NAPIT is one of the leading Government authorised and United Kingdom Accreditation Service (UKAS) accredited membership scheme operators in the building services and fabric sector. IMS Heat Pumps are members of NAPIT. As a NAPIT certificated scheme member, we are: 

• Able to complete work safely and to legally required standards
• Regularly assessment to ensure our ongoing compliance
• Working to the very latest health & safety regulations
• Able to provide any necessary certificates to demonstrate the regulatory compliance of the work we do. These certificates may be needed if you are looking to let or sell you property and for building regulations sign-off.

Energy Performance Validation Scheme

All of our domestic Heat Pump designs are independently validated by EPVS. Once we have agreed our contract with you, your system design is assessed by this independent body. A certificate is issued with each verified design providing clients with peace of mind knowing that our bespoke, MCS compliant designs are providing accurate performance and savings information.

If you’re looking to buy products which can help you generate, save or store energy for your home then always use an EPVS member. You can feel assured that the installer has gone through a rigorous process to become a member and has satisfied EPVS that their documentation, provided to consumers, is up to standard. We monitor our members to ensure they are giving consumers accurate performance estimates and monetary savings.

EPVS aims to protect consumers from receiving over inflated figures from installers when making a purchase by sampling the contractual paperwork to ensure meets our certification standard.

The Gas Safe Register is the only official gas registration body of gas businesses and engineers in the United Kingdom. As we often remove Gas boilers, you can be assured our work is carried out safely.

The F-Gas Register is the sole certification body in the UK appointed under the Fluorinated Greenhouse Gasses Regulations 2009. F-Gas scheme was specifically designed for working with F-Gas refrigeration and heat pump equipment containing or designed to contain fluorinated greenhouse gases, in order to contain, prevent and thereby reduce emissions of f-gas.

NIBE VIP Installer – 37767

For almost 70 years, NIBE has manufactured energy-efficient and sustainable climate solutions for your home. They combine renewable energy with new smart technology to offer effective solutions so that together we can create a more sustainable future. As a NIBE VIP Installer we can provide our customers with extended 7 Year parts and labour warranty.

The Vaillant Group is an international family-owned company with a heritage of more than 141 years in providing customers with energy-saving and easy to operate solutions for heating, cooling and hot water. As a Vaillant Advance Installer we provide expert knowledge to find a Vaillant Renewable solution that’s a perfect fit for you.

The homeSAFE training programme ensures your working environment is kept to the highest health and safety conditions when working in your customers’ homes.

SNIPEF Bronze Member

Using a Scottish and Northern Ireland Plumbing Employers’ Federation (SNIPEF) Licensed Plumber gives you peace of mind that you are choosing a plumbing business which uses properly trained and qualified operatives.

To be a member, businesses must meet a number of requirements, for example:

• They must employ fully-qualified and skilled plumbers and heating operatives
• They must observe industry standards such as building regulations, water byelaws / regulations and the SNIPEF code of practice
• They must ensure they only install approved fittings
• They must be comprehensively insured
• Their work is covered by the SNIPEF Guarantee of Work Scheme

Green Heat in Greenspaces (GHiGs) Advisory partner

Green Heat in Greenspaces (GHiGs) is a project within the overall ParkPower programme that builds on previous research. It brings together half of Scotland’s councils together with a wide range of public sector bodies to explore how urban greenspaces can support a Scottish low carbon heat transition. GHiGs is focused largely on the low carbon heat pathway of electrification whether through more locally dispersed solutions or those based on wider District Heat Networks.

Acclaim Accreditation – 1205394

Independent assessment of our Company’s Health & Safety Documentation and Work Activities giving our customers assurance that we have the systems in place to deliver your work safely.

Through our Acclaim Accreditation, we have passed the Health & Safety audit for the Safety Schemes in Procurement (SSIP) Certification. We have demonstrated that we have the necessary skills, knowledge and experience to carry out work in a way that secures health and safety to the standards required under the Construction (Design and Management) Regulation 2015 as a contractor with 5 or more employees.